Refund policy

At Flexivo, your satisfaction is our priority.

You may request a refund or replacement if:

• Your item arrived damaged or not working
• You received the wrong product or variant
• Your order did not arrive within the expected delivery time
• The product is significantly different from the description or photos

To qualify, please contact us within 30 days of delivery with your order number, a brief description of the issue, and clear photo or video evidence.

Our team will resolve the matter and offer a full refund or free replacement — your choice.

Refunds are processed within 5–7 business days back to your original payment method.

Please note:

• We do not accept returns due to change of mind, mistaken orders, or incorrect shipping addresses entered at checkout
• Items must not be used or damaged by the customer
• We may not require the item to be physically returned depending on the situation

To request a refund or report an issue: Email us at info@flexivo.us with your order details and we'll respond within 24–48 hours.