Refund policy

Returns and Refunds

This policy applies to purchases made directly on flexivo.us.

Change-of-mind and mistaken-order returns

You may request a return within 14 days of delivery if you change your mind or ordered an item by mistake. Items must be unused, in their original condition, and include the original packaging, accessories, and manuals.

Return shipping is free for all eligible returns. Flexivo provides a prepaid return mailing label or a printer-free QR code where available, even if our supplier does not cover the shipping cost. There is no restocking fee for eligible returns. Any original shipping charge paid at checkout is non-refundable for these returns.

Damaged, defective, incorrect, or misdescribed items

Contact us within 14 days of delivery if your item arrives damaged or defective, you receive the wrong product or variant, or the item is significantly different from its description or photos. Include your order number, a description of the issue, and clear photos or video where applicable.

For approved claims, we offer a full refund or free replacement, your choice. If we require a physical return, Flexivo provides a prepaid mailing label or a printer-free QR code where available, at no cost to you. Damage caused by customer use is not covered; defects discovered while checking the item remain eligible.

Missing orders

If your order has not arrived within the expected delivery time, contact us so we can investigate and arrange an appropriate resolution.

How to request a return

Email info@flexivo.us before mailing anything back. We respond within 24–48 hours and provide return instructions and the appropriate return address. Returns are handled by mail, not through an in-store or kiosk service.

Returns are inspected to confirm eligibility. Depending on the issue, we may approve a refund or replacement without requiring a physical return. General exchanges are not offered.

Refund timing

Approved refunds are processed to your original payment method within 5–7 business days. When a physical return is required, refund approval follows receipt and inspection. Your payment provider may take additional time to post the refund.

Note: For purchases made through third-party marketplaces or platforms, the platform’s applicable return and refund policies govern where they differ from this policy. Please submit your request through the platform where you placed your order, or contact us for assistance.