Privacy policy

Last updated: June 24, 2025

At Flexivo, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our website or use our services (collectively, the "Services"). By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email, phone number, shipping/billing address
  • Payment Information: Credit/debit card details, payment method, transaction details
  • Account Info: Login credentials, preferences
  • Order & Interaction Data: Order history, cart items, wishlists, product views
  • Device & Usage Data: IP address, browser type, device ID, pages visited, cookies
  • Communication Data: Messages, emails, customer service inquiries

2. How We Collect Your Information

We collect your information:

  • Directly from you (e.g., placing an order, filling out forms, contacting support)
  • Automatically through cookies and analytics tools
  • From third-party services (e.g., Shopify, payment processors)

3. How We Use Your Information

We use your personal information to:

  • Process orders, returns, and customer service requests
  • Communicate with you about your account or orders
  • Improve and personalize your shopping experience
  • Send promotional offers (you can opt out any time)
  • Ensure site security and detect fraudulent activity
  • Comply with legal obligations

4. Disclosure of Your Information

We may share your personal information:

  • With Shopify (our e-commerce platform provider)
  • With payment processors and shipping providers
  • With service providers like marketing or analytics tools
  • If required by law or legal process
  • In the case of a business transfer (e.g., merger or acquisition)
  • With your consent or when directed by you

We do not sell your personal information.

5. Shopify and Third-Party Services

Flexivo is powered by Shopify, which helps us operate the store. Shopify may process your data according to their Privacy Policy.

We may also use third-party tools for marketing, analytics, or chat support (e.g., Shopify Inbox), which may access limited personal data in line with their own policies.

6. International Customers

If you are located outside the United States (such as in the EU or UK), your personal data may be transferred to and processed in the U.S. or other countries. We take steps to ensure your data is handled securely and in accordance with applicable data protection laws, including GDPR.

7. Your Rights

Depending on where you live, you may have rights to:

  • Access or correct your personal data
  • Request deletion of your information
  • Object to marketing communications
  • Opt out of targeted advertising
  • File a complaint with your local data authority

To exercise your rights, please contact us at info@flexivo.us.

8. Data Retention

We retain your information as long as necessary to fulfill orders, comply with laws, resolve disputes, or enforce policies.

9. Security

We use industry-standard measures to protect your personal information, but no system is 100% secure. Please keep your account credentials confidential.

10. Children’s Privacy

Our Services are not intended for children under 13 (or under the age of digital consent in your country). We do not knowingly collect information from minors.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will post updates with a new “Last Updated” date. Please review regularly.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Flexivo Support
📧 Email: info@flexivo.us
📍 Location: United States